If cryptocurrency withdrawal is not being processed
- If TXID has been created successfully: Cryptocurrency withdrawal is processed after confirmation, and this may take a few minutes depending on the network status. You may check TXID in blockchain to find out the reason for delays on withdrawals.
- If TXID is not created successfully : Please submit the details through our Live Support customer service.
Cases where withdrawals are not being processed
- If member verification level is 1.
- If buy/sell orders of outstanding cryptocurrencies you wish to withdraw have been configured.
- When withdrawal confirmation is not complete after requesting for cryptocurrency withdrawal.
- If 72 hours has not passed after the initial deposit : In compliance with Coinfinit's withdrawal policy, withdrawals are processed after 72 hours from the initial deposit to protect your assets and prevent any financial accidents such as voice phishing or money laundering. All withdrawals shall be processed properly after 72 hours.
For any inquiries regarding withdrawals, we advise you to use our Live Support customer service.