To edit your personal information due to your name change, you must prepare five documents and upload them through our Live Support customer service.
* Required Documents
- A copy of your passport
- A picture of you holding your passport
- An original copy of EACH of your passport before and after your name change
- A documentary reference of. Our mobile phone which confirms your name change (e.g., registration form, mobile phone bill)
- A copy of bankbook which confirms your name change
- You must submit all five documents to edit your name.
- A picture taken before the day you submit the documents shall not be accepted.
- The passport number must be clearly visible on the copy of your passport.
- The picture we receive shall only be used for the purpose of verifying your name.
- Name change takes 1 or 2 days after you submit the documents, but the processing period may vary depending on the workload.